What We Offer
- Handle Inbound Booking Calls
- Operate on Your Platform
- Real-Time Dispatching
- Journey Monitoring & Updates
- Customer Support & Communication
At EXAKEY, we are not just a call center—we’re your dedicated cab dispatching partner, specializing in Cab Call Operator Services using leading platforms like iCabbi, Autocab, and other industry-standard dispatch systems.
Whether you operate a private hire company, taxi service, or chauffeur fleet, we provide 24/7 professional call answering and booking services, so you can focus on running your business while we manage the calls and dispatch with precision.
iCabbi: AI-based cloud dispatch platform for taxi and PHV fleets
Autocab: Widely used by UK-based taxi firms, now owned by Uber.
TaxiCaller: Lightweight, web-based dispatch system
Others: We adapt to any software your company uses
24/7 or After-Hours Coverage
We’re available round-the-clock or during peak hours, holidays, or staff absences.
Trained Dispatch Specialists
Our team understands the taxi industry, local regulations, and how to handle passengers and drivers efficiently.
Data Security & Confidentiality
We operate on secure remote access with full confidentiality and GDPR compliance.
Flexible Pricing
Pay per shift, per call, or per booking—we’ll build a pricing model that suits your budget.
No Retraining Required
Our agents already know your system (like iCabbi or Autocab), so we plug into your operation seamlessly.
Review dispatcher dashboard & driver availability
Set up call routing or receive direct call line
Test software login and system readiness
Confirm any special instructions or local rules
Ensure scripts, FAQs, and customer info are current
EXAKEY handles all calls from 6 PM to 8 AM daily, ensuring 24/7 customer coverage while the firm reduces in-house staffing costs by 40%.
We manage overflow calls during weekends and holidays. No missed bookings, reduced complaints, and increased customer satisfaction.
EXAKEY monitors all incoming ride requests and confirms driver arrivals, delays, or changes directly with passengers.
No. We already have experienced operators trained in iCabbi, Autocab, and more. We only need access to your system and any company-specific policies.
Yes! We offer short-term, seasonal, or emergency backup coverage when your in-house team is unavailable.
Absolutely. We can make calls to confirm bookings, alert drivers, or follow up with customers on your behalf.
We’ll schedule a brief onboarding call, review your dispatch system and preferences, and start as early as the next day.